Moinho Cruzeiro do Sul improves
productivity with Microsoft technology Net

Segment: Nourishing

Developed by InfoSERVER, HDS (Help Desk Solution), a solution. Net was implanted having reduced expenditures and improving the quality in the attendance of the area of Information Technology (IT) to the users of the company.

Moinho Cruzeiro do Sul – company which acts in the nourishing segment, with headquarter in Rio Grande Do Sul State –conquered better indices in the support to its collaborators since when it adopted technology HDS, that operates under the platform Net of the Microsoft.

The company hired InfoSERVER to develop the project, implementing in its units distributed in the Brazilian territory: factories located in Canoas (RS), Rio De Janeiro (RIO DE JANEIRO), Olinda (PE), São Luís (Me), Belém (Pará), Jaguariúna (SP) and Penagro (SP), where the processes of distribution of the corporative net and interconnection of the data between the units are centered.

By means of the work developed for InfoSERVER – that acts in the segments of Infrastructure, Support, Training, Licensing, Outsourcing and Development of customized applications based in Microsoft platform and Intel architecture – the HDS extends functionality SMS (Microsoft Systems Management Server), offering an integrated boarding to control the operation of a center of support to user. With scalability to manage all the base of knowledge installed in an environment of distributed computation, this solution is focused to companies of medium and great transport.

Among the functionalities of the solution, the resources can be used of independent form between the internal and external professionals. The request can directly be done through by phone call to the team of the Help Desk or by Web. The support teams can still use a device as Handheld or PDA to verify any order that has been sent.

When identifying the area with problems and the type of demand (such as server fail, station of work or software/hardware), the HDS can send an enabled technician to solve the problem, measuring and prioritizing the attendance.

According to Carlos Avila, manager of IT Moinho Cruzeiro do Sul, the solution provided to important profits in his area and others, on to the Information Technology, optimizing the processes in the customer service with considerable time reduction of attendance to calls and satisfaction in the resolution of the same ones.

“Implantation of the HDS provided to the Corporation to reduce the TCO (Total Cost of Ownership), because the users will have the reduced time of stop, improving the productivity of the company”, said Marta Alves, InfoSERVER’s manager business responsible for Moinho Cruzeiro do Sul’s account.

Benefits of the solution

To offer an appropriated level of support to the necessities of the business with support “on site” adjusted for the environment of the company.


• To line up the Help Desk with best practice, knowledge and tools of the market;
• Reduction of cost;
• Increase of the productivity of the users;
• Attendance to the internal norms and procedures;
• Respect with the internal and external customer;
• Compromise with the solution of the problems;
• Orientation for not incidence of the problem.

The process includes:

Visit the site: www.predileto.ind.br